Remote Agent Experience Project Manager

eXp Realty is one of the fastest growing real estate brands in North America, with thousands of agents operating across the United States, Canada and around the world. As a full-service real estate brokerage, eXp Realty provides 24/7 access to collaborative tools, training and socialization for real estate brokers and agents through its 3-D, fully-immersive, cloud office environment.

eXp Realty attracts the most talented people from all fields. Whether you’re a real estate professional, engineer, marketer, accountant or another field, you’ll be challenged and inspired every day. Join us on this incredible journey!

We are fully remote!

Job Duties & Responsibilities:
~Intake, Assess, Prioritize, Manage, and Implement Agent Experience project requests.
~Develop systems that create automated efficiencies to allow for more speed, agility, scalability, and sustainability of the company’s growth.
~Help develop a smoother, more incentivized, and motivating agent experience for pre-onboarding and onboarding through the process of gamification
~Ensure non-duplicated efforts and efficiency between attraction, operations, and onboarding teams.
~Inter-departmental collaboration to develop and implement projects and convey the needs of the growth department
~Identify potential growth limiting factors and develop solutions
~Continually evaluate and report on systems and procedures used to maximize efficiency
~Identify ineffectiveness in the team and present solutions
~Develop reports for accountability as well as past, present, and forecasting
~Delegate to appropriate team members to implement each project/set of tasks
~Train team members on new policies, procedures, and systems
~Maintain team accountability for projects, tasks, and action plan(s)
~Communicate with the appropriate team members about all events
~Develop, facilitate, and maintain standard operating procedures and review quarterly
~Develop viable long term solutions for compliance, record keeping, data tracking, and exceptions tracking
~Develop attraction tools and resources to made available to agent population
~Potential travel when needed at major events attendance and support

Education:
~ BA/BS in business administration or related field strongly preferred
~ High School Diploma/GED required
~ PMP preferred

Experience:
~ 5+ years of management experience required
~ 2+ years experience in the real estate industry preferred
~ Ability to lead and motivate others including a track record of developing staff and maintaining a high standard of employee relations
~ Experience in project management including but not limited to: Intake, Assess, Prioritize, Manage, and Implementation of project requests
~ Excellent communication skills both written and verbal required
~ Work in a remote, fast-paced, dynamic environment with autonomy
~ Ability to make quick decisions and solve problems using the highest degree of integrity and sound judgment
~ Advanced experience in Google Suite, Excel, task management software, Trello and other task management software required

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. eXp Realty reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
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