Remote Care Manager

Care Manager

Remote

Team

Parsley Health is a motivated team with a mission to transform the health of everyone, everywhere through the best possible medicine.Through our advanced whole-body approach, Parsley Health has helped thousands of people reverse and prevent health problems while achieving their health and wellness goals. Our work is inspired by our members’ journey and our actions are focused on impact and results.We excel in a high-paced work environment while appreciating what it means to be healthy and well. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we are able to serve our members.

You

We’re looking for a Care Manager to work closely with our clinicians and health coaches to ensure smooth day-to-day execution of our clinical care. Our ideal candidate will have at least 2 years of experience working in healthcare. This position is perfect for someone with experience in medical assisting or care coordination.

Role

Understand, explain, and dispense all lab testing and supplements to members per the doctor’s treatment plan, including a thorough explanation of testing instructions and billing procedures

Assist members with insurance and prescription coverage needs

Manage inbound member inquiries from our online messaging platform; provide seamless care coordination over messaging to ensure a smooth patient experience

Support in-center phlebotomy operations to ensure smooth day-to-day operations and phlebotomist preparedness

Proactively ensure clinicians are prepared for their member visits each day

Partner with our front-of-house team in managing the practice supplement and test kit inventory

Uphold a high standard for member experience in all member interactions whether in-person or virtual

Contribute to clinical process improvement; take initiative to seek, solve, and innovate creative solutions

Work closely with the clinical, membership experience, tech, and operations teams to optimize our product to deliver an amazing member experience and ensure provider happiness

Understand and confidently communicate Parsley’s products and offerings

Partner with external vendors to coordinate advanced lab testing and supplement offerings

Qualifications

2+ years of work experience, ideally in healthcare operations, medical assisting, or care coordination

Demonstrable organizational skills and attention to detail.

Experience using an electronic medical record system, working with clinical notes, and reading lab results is a plus, but not required

Medical Assistant certification is a plus, but not required

Enthusiasm for wellness and functional medicine and a positive, go-getter attitude

Benefits:

Great compensation package

Meaningful equity stake

Complimentary Parsley Health Complete Care membership

Medical, Dental, and Vision insurance

401K + Employer Matching

Commuter Benefits

Flexible work environment

Generous 4+ weeks of paid time off

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we are able to serve our members.
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