Solution Engineer III, Salesforce
Job ID 2020-6027 # of Openings 1
Remote – U.S. Category Information Systems
Hyland is looking for an experienced Solution Engineer to join our Information Systems team. In this position, you will be responsible for Hyland’s Salesforce platform. Qualified candidates will be knowledgeable in Salesforce administration with skills in Salesforce CPQ and Apex development, will have experience interfacing with business stakeholders, and will thrive on building problem solving solutions for our business partners. If you are looking for a robust team to work with and learn from, while growing your skills within the Salesforce platform, you will want to check this opportunity out.
What you will be doing
Lead business analysis process with the customer where information about business process and concerns are gathered from key internal business stakeholders and best practice guidance is provided
Design business applications based on feedback from product management, stakeholders, and customers, in which extensive experience and best practice knowledge is applied
Ensure all solutions are developed and documented in a manner that allows for ease of maintenance by our support team
Compose documentation outlining requirements for building the business application with minimal oversight from team members
Present documentation on business analysis and solution requirements to key business stakeholders for validation, buy-in and approval
Design, prototype, build and configure solution with minimal oversight from team members and according to best practices.
Test business applications and ensure performance is optimal and resolve any issues; advise business customer on testing practices
Compose training materials and conduct training sessions for end users, with minimal oversight from team members
Develop and distribute project plan; manage to project timelines and manage scope with guidance from team management
Identify, review and evaluate team identified enhancements to product functionality; escalate appropriate enhancement requests to evolve software
Identify third-party product enhancements or defects; contact vendors of third-party products to communicate product enhancements or defects
Transition key information to application support team to ensure continued successful support of internal business customer
Provide guidance to other team members
What will make you successful
Experience administering Salesforce, including all declarative functionality
Salesforce CPQ Experience and Apex development required
Significant experience in business processes and software solutions of one or more of Hyland Software’s business units
Significant experience in business analysis and documenting functional requirements
Significant experience configuring and implementing a technical solution
Significant experience with assigned business applications
Able to thrive in a fast paced, deadline driven environment
Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
Strong at investigating situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information
Strong collaboration skills, applied successfully within team as well as with other areas
Demonstrated ability to appropriately manage project scope, compact project timelines and set customer expectations appropriately
Able to effectively manage a consistent customer-oriented project workload; effectively communicates project delays to management team and proactively seeks additional customer project work
Demonstrated ability to successfully lead projects and internal initiatives
Up to 5% travel time required
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
What you can expect next
Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
Any follow up questions? Email your Recruiter directly at Careers@Hyland.com .
401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. Hyland House Program.
Find out more by going to .
Welcome to #HylandLife
Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform . Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.
The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.
As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities . We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
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