Remote Workforce Management Strategist Analyst in Fort Mill

THIS POSITION IS CONSIDERED INTERIM REMOTE AND WILL MOST LIKELY BE REQUIRED TO WORK ONSITE AFTER THE PANDEMIC IS OVER

Workforce Management

Fort Mill, NC 29707

Industry: Infrastructure Support Manager

Job Number: 903

Job Description

**Absolutely NO 3rd parties / No C2C, please**

Workforce Management

Location: Remote through 2020

HQ Charlotte, NC area post-COVID

Duration: 3-6+ mo Contract to Hire (this is a permanent position with a hiring model for ALL employees to begin as short term contractor)

Pay Rate/Salary: $50-55/hr

Our established financial industry client is seeking to bring on a Workforce Management Strategist/Analyst due to growth and success of this organization! The incumbent will work with all business units within the organization to stand up WFM from the ground up. Scope includes creating strategy, provide forecasting, and analytics in order to drive performance and provide success to operations. Our client is **actively hiring regardless of COVID-19!**

Requirements:

5+ years of Workforce Management

3+ years of CMS (call management system) experience

Workforce tools / methodologies experience (Verint and Five 9 preferred)

Advanced Excel and Access skills (SQL preferred)

Autonomous; solution oriented; good under pressure

Strong interpersonal communication skills

Preferred:

Bachelor’ s Degree

Mortgage Servicing Call Center experience

SQL scripting

Please email your Word.doc formatted resume to – (**Absolutely NO 3rd parties / No C2C, please**)

[email protected] OR call 210 5six8 928one
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