Customer Success Specialist (Vietnamese)

We are technology-driven and thirsty for improvement. Our business model is based on Customer Obsession – we start by listening to what our Customer wants and work our way backwards. Are you ready to join the frontline of the business?

The Customer Success department is more than just chatting with people – it is about enabling the Customers with technical help to further grow their business. We treat our Customers as if we would treat our friends: quick responses, efficient assistance, and genuine communication define quality service.

Working five days a week, the Customer Success Specialists are constantly confronted with Rubik’s cube-worthy problems. We are looking for a culture fit – a proactive and diligent person who envisions becoming the next prominent IT specialist.

What you will do:

  • Communicate with Customers via live chat and answer their queries in Vietnamese.
  • Share knowledge and learn together with your colleagues in English.
  • Provide quality Customer service experience by answering incoming chats.
  • Focus on the Customer’s success by offering relative services.
  • Dive deep into the world of IT by continuously polishing your technical background.
  • Deliver impactful work on a company scale.
  • Assist our local manager for development activities.

What we expect:

  • Clear Vietnamese communication with a customer service mindset and a love of helping people.
  • Strong interpersonal skills.
  • Ambition to develop your knowledge of IT.
  • Experience with web hosting, open-source software, such as Joomla and WordPress, domain names, and other services related to the web hosting industry.
  • Understanding of VPS, MySQL, Apache, and PHP.
  • Ability to troubleshoot web hosting issues and follow technical procedures as needed.

What we offer:

  • A month course in technology, product and communication knowledge.
  • Individual monthly bonuses and regular salary reviews.
  • Continuous personal development.
  • A supportive team who are eager to share their knowledge and spend time with you!

We have openings for:

  • Full-time or Part-time.

Be an owner of this decision. There is no better time to apply than now. You will thank yourself later. 🙂

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