Technical Account Manager – Onboarding Success (Remote)

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, every Atlassian will have the choice to work from an office or from home.
Atlassian Technical Account Managers (TAMs) for Onboarding Success manage engagements with new Jira Align customers as they begin their implementation journey with Atlassian and Solution Partners. TAMs for Onboarding Success are strong relationship managers responsible for building a positive relationship with clients. They are responsible for helping to facilitate key activities that set new Jira Align customers up for success as they build and deliver amazing value using Jira Align. A few of the main duties of a TAM for Onboarding Success include coordinating assigned company resources for the client, managing the client expectations, and working closely with Jira Align Solutions Architects and other internal teams to support the client. TAMs for Onboarding Success will be key to understanding and helping to promote opportunities for service and tool expansion within a client organization.As a Technical Account Manager (TAM) for Onboarding Success, you will be responsible for maintaining key relationships with our post-sale Jira Align customers. You’ll also reach into all parts of Atlassian to champion and facilitate a deeper level of engagement with our largest enterprise customers. You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian TAMs for Onboarding Success strive to help enterprise customers get the most of their Atlassian investment.

On your first day, we’ll expect you to have:

  • 5+ years of experience within SaaS companies
  • 2+ years of Enterprise customer facing roles
  • Demonstrated customer relationship management ability
  • Ability to manage multiple engagements simultaneously
  • Customer interview skills, including the ability to dig deep into root causes
  • Analytical skills to identify and articulate themes from customer data
  • Experience working on cross-functional projects, engaging closely with Sales, Product, Support and other teams
  • Experience helping an organization adopt an Atlassian product or similar
  • Project management skills
  • Confidence and motivation to creatively tackle problems, self-learn and pivot quickly

It’s great if you have, but not required:

  • Strong familiarity with the principles of agile and lean development methodologies, including SAFe
  • Experience helping organizations scale Agile principles
  • Implementing SAFe® with SPC Certification (4.0 or newer)

More About Our Team
The Atlassian Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success.  TAMs engage with enterprise organizations with some of the most complex business challenges, and help them deliver a delightful solution to their business users.  TAMs are the trusted advisor whom customers can rely on to help them get the most out of their Atlassian investment and attain their ideal solution for team collaboration.  At Atlassian, you’ll have a direct impact on millions of users, fast!  You won’t get frustrated with bureaucracy or slow decision making, because we encourage innovative thinking.  We don’t just want to know your opinions, we want to see your ideas in action.  We hire great people and then trust them to be great.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
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