Trust & Safety Associate

The Company
Outschool’s mission is to inspire kids to love learning. We believe the best way to do that is by linking learning to kids’ interests, connecting them with others who share those interests, and giving them the autonomy to pick their own path. We provide small group classes that meet over live video chat where learners are connected with teachers and classmates who share their interests. These classes are offered through our marketplace and conducted on our remote learning platform.
We’re an experienced team with past accomplishments at Airbnb, Square, Apple, Uber, Udemy, Amazon, Google, and many startups. Outschool’s team came together because we wanted to make a difference in education and saw the opportunity to empower learners, teachers, and parents. We value lifelong learners from all perspectives and walks of life, and we hold bringing others in as a core value of our company. We are committed to building a team that can bring a variety of both life and professional experiences to their role. 
Now, in the face of mass school closures, our product and expertise has become central to many more families and organizations than ever before. We’re committed to access and impact so we founded outschool.org to offer financial assistance to families in need.
The Role
As Outschool’s Trust and Safety Associate, you will be on the front lines making sure that our community marketplace is safe and trusted. You will investigate trust and safety incidents that arise on our platform, as well as handle complex social-emotional issues that emerge during classes. You will help identify, monitor, and prevent bad actors from using Outschool. You will also help shape processes related to privacy, marketplace risk, and other safety-related issues as we scale. Your detail-oriented habits mean you leave no stone unturned. You are tenacious when it comes to meeting your goals and supporting your team, and you are able to thrive in a fast-paced startup environment. You care about keeping kids safe and have demonstrated this commitment in either your prior work or interests. 

CORE RESPONSIBILITIES:

  • Resolve individual trust and safety cases, primarily through email but sometimes over the phone
  • Work cross-functionally on projects encompassing safety during classes, removing bad actors, preventing fraud, and more

DESIRED EXPERIENCE & SKILLS:

  • 1 + years experience in either trust and safety or operations, ideally at an Ed Tech company or kid-focused company, where the scope of the role involved the daily resolution of incidents related to school-aged children, teachers, and parents
  • Known for having a superb bedside manner, excellent judgment, and an incredible work ethic
  • Proven ability to collaborate with stakeholders across multiple functional areas
  • Experience with Intercom or other ticketing systems
  • Exceptional verbal and written communication abilities 
  • Availability to work weekends

OTHER CONSIDERATIONS:

  • Desired: Fluent in Spanish

OUTSCHOOL CARES:At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:° Shared Financial Success: Competitive salaries, stock options, and a 401k that makes saving for retirement easier.° Health and Wellness: Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also provide employees with online access to coaching and therapy sessions through our partner, ModernHealth.° PTO and Family Benefits: PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends.° Remote First: With over 50% of our team distributed across the US and Canada, we create a remote culture through expensable weekly meals, virtual events, expensable home office setup, and internet allowance.° Lifelong Learners: Annual budgets to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool!° Community Impact: Outschool matches employee donations to established 501c3s, and has committed to donating $3M to Outschool.org non-profit programs.

Outschool is an equal opportunity employer. We view diversity as a moral imperative and a competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.
Must be a citizen or legal resident of the U.S. or Canada and reside in U.S. or Canada.
Read More
FreshRemote.work – Your gateway to fresh remote work anywhere.

Scroll to Top