WordPress Customer Experience Specialist

What is Strattic?
Strattic is a Jerusalem-based, venture-backed, fast-growing startup that is revolutionizing web hosting by converting websites to a static and serverless architecture, making sites faster, more unhackable and more environmentally friendly than ever before possible.

Where will you work?
Strattic is a distributed team with most team members based in Israel. We work from closets, bedrooms, home offices and sometimes co-working spaces that used to be chicken coops. This position is for someone located in Australia.

About the position
As a small team, we each own our domains and you will have a significant impact on our customer user experience, our product and company as a whole.

You will be working as part of our customer onboarding and support team collaborating closely with both our QA team and developers to troubleshoot and resolve real time customer issues. Being uniquely located in Australia, you will help increase our support coverage so we can deliver consistent solutions to our clients around the clock. You will be their first point of contact for any challenges they are facing and you will therefore be well placed to help suggest solutions that may shape the future of our product. The day to day will involve close contact and correspondence with customers to ensure a seamless onboarding experience and troubleshooting any real time issues that come up.

Who are you?
You have solid technical skills, a strong background in WordPress and a passion for customer service excellence. You thrive in a fast-paced environment and are delighted when you exceed customer expectations—and strive to do exactly that. You are a proactive problem solver, see the cup half full and approach challenges with a can-do attitude.

Requirements:
Full time availability
5+ years of professional WordPress experience
3+ years of customer support at a WordPress agency/WordPress managed hosting company
Strong English communication skills (written & verbal)
Strong customer facing skills
Methodical approach to troubleshooting and problem-solving
Experience with MySQL, SFTP

Advantages:
Understanding of Jamstack, serverless, headless, static

Come join our small but mighty team as we make the Internet great again!

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