Our client is a non-profit organization that creates and maintains mobile solutions for transit and parking services for several municipalities, universities, and private parking facilities. Users download the app if the service is available in their city, and they are able to buy transit fare, parking space, and in some cases pay any citations online.
We’re looking to provide primarily phone support and some ticket support to customers having issues with the apps, while directing clients and customers to the correct avenues for issue resolution. Some app troubleshooting will be required.
- Must have a quiet place to take phone calls
- Must type above 30 WPM (Ideally 60+)
- Must have CS-Ticket Knowledge (Ideally some basic App troubleshooting knowledge)
- Access to either an iPhone or Android device
Helpful but not required:
- Helpshift experience
- 8×8 experience
- Slack experience
Availability: Minimum of 10-20 hours
Hours of operation: 5 am – 6 pm PST daily.
To Apply: Click the “Apply For This Job” link on this page.
All interested parties will receive a response within two weeks.
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