Associate Production Support Engineer

Unqork is a new way to build enterprise software: it’s a purely visual, drag-and-drop no-code platform designed to support the scale, complexity and security that enterprise applications require. Our customers are leaders in insurance, financial services, healthcare and the public sector, and they use Unqork to build custom software faster, with higher quality and at lower costs than code-based approaches. Founded in 2017, Unqork reached unicorn status in 2020, with a valuation of $2B. Unqork has been named one of the Best Startup Employers by Forbes, Best Places to Work by Built In and one of LinkedIn’s Top Startups.

Responsibilities:

  • You will report to the Lead Production Support Engineer and work with a team on internal projects growing new processes, improving existing processes, and driving customer success.
  • You’ll work with our customers, being a first line of defense in helping solve their complex issues – including questions on application architecture, performance, security, and everything in between.
  • You’ll be an advocate for customers’ needs, working with different other teams to ensure issues are handled.

Qualifications:

  • 2 or more years of work experience in a similar role.
  • Previous work experience with JIRA and Zendesk.
  • Rudimentary knowledge of database structure.

Unqork is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

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