Customer Success Engineer

WHO WE ARE:Tealium is the trusted leader in the customer data industry. We believe unified customer data is an organization’s most valuable asset and greatest competitive advantage. We help brands seamlessly unify their siloed customer data and applications in real time, and drive more profitable interactions across all touchpoints. Tealium’s Customer Data Platform (CDP) enables you to connect your data so you can connect with your customers.
Founded in 2008, Tealium’s patented and award-winning solutions are used by over 1,000 of the world’s most innovative brands, including Sony, Providence St. Joseph Health, Cambria Health, T-Mobile, Hulu, Uber, Facebook, Expedia, Hyatt, Barcelo Hotel Group, Sportsbet, Utah Jazz, American Airlines, The Gap, Orange, and many others.
WHAT WE ARE LOOKING FORWe are looking for a passionate, motivated, and driven solutions engineer to help solve our customer’s needs and provide exceptional customer support. The ideal candidate will have both the technical and customer facing skills to resolve customer issues at a high rate, be knowledgeable enough in the digital marketing landscape to lead strategic conversations with our customers, and provide value to users by ensuring that we offer world class customer support. This position is remote and can sit anywhere in the United States.

YOUR DAY TO DAY

  • Facilitate excellent customer experience
  • Write and debug clean, scalable JavaScript code
  • Communicate professionally via our ticketing system, and remote meetings
  • Empower our customers to utilize and realize value from our products
  • Effectively troubleshoot and analyze complex issues related to JavaScript Tags, APIs, Data Discrepancies and general front-end code languages, identify possible solutions, and present recommendations & best practices
  • Become an expert in the suite of Tealium products including but not limited to Tealium IQ, AudienceStream, EventStream, and DataAccess
  • Contribute to our knowledge base to support both internal and external content
  • Manage and prioritize workload on a daily basis

WHY YOU ARE THE PERFECT FIT

  • You bring a minimum of 3 years of experience in client facing and technical skills
  • You are an expert in JavaScript, HTML, CSS, AJAX front end frameworks and experience in mobile frameworks or other coding languages
  • You have experience with digital marketing and tag management
  • You are passionate about troubleshooting with a great attention to detail
  • You have familiarity with tools such as Chrome Debugger, Charles Proxy, Firebug, mobile debugging, various BI tools, databases, and SQL languages
  • You have experience in digital marketing and web analytics products such as Adobe Analytics, Webtrends, Google Analytics, and IBM Analytics
  • You are an expert in the full suite of Tealium products
  • You possess excellent written and verbal communication skills and are a clear and articulate speaker
  • You have a university degree or college diploma in Computer Science or a related field

WHY YOU WANT TO WORK HERE: The highly relevant and differentiated positioning of Tealium and our Customer Data Platform (CDP) makes this a unique and rewarding career opportunity. Organizations from start-ups to large global enterprises are utilizing Tealium to unify their customer data in real time and drive improvements in their overall data strategy. Over 1,000 global brands trust Tealium, and in an increasingly noisy market we are proud to maintain best-in-class renewal rates of >90%. When our customers are happy, we’re happy.
Our corporate HQ is located in sunny San Diego, just minutes from the beach and surrounded by beautiful hiking trails and the renowned Torrey Pines golf course. Our location is just one of the many perks we enjoy; At Tealium we dress casually (but professional), enjoy a flexible paid time off policy, rich benefit plans, company holidays, 401(K) match, and employee Stock Options – just to name a few. If you are interested in being a part of Team Teal, we’d love to hear from you!
TEAL celebrates diversity and is an equal opportunity employer. It is our continuing policy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. TEAL does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.
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