Customer Support Data Analyst

Customer Support Data Analyst
Clearbit is looking for a talented and experienced Customer Data Analyst to take us to the next level. We often compete (and win) against companies 10x our size, and we’re looking to grow rapidly over the next year. With our data, we help enable modern marketing and sales ops teams like those from Segment, Hubspot, Asana, and Intercom.
The Customer Data Analyst is a high accountability role, and comes with a tremendous level of ownership and growth potential. This is a Tier 2 Customer Support role that will work in a backend capacity and focus on internal operations. We offer a highly collaborative environment with tons of growth potential.
In this role you will:-Work across teams supporting Sales and Customer Success in concurrent data query requests/reporting/projects, including analyzing and extract insight from our logs-Use our data and provide meaningful insights to Support Leadership-Effectively communicate data patterns and anomalies to internal teams
At Clearbit, you’ll:-Investigate and resolve system errors and bugs-Become an expert in how marketing and sales ops teams view and leverage data-Work closely with Product, Engineering, Data and Analytics teams-Provide insights based on customer usage trends
We’re looking for someone with:-SQL (AWS- Athena familiarity, querying or modifying existing templates that include complex joins across multiple tables), Ruby, Javascript (APIs/Debug Console Errors)-Business Intelligence Tool familiarity, ie Tableau/Mode/Periscope/Looker/etc-Experience with ticketing software like Zendesk-Comfortable in ambiguity and self sufficient in trying to find the solution-Excellent communication skills
Nice to have:-1 year experience in client facing B2B SaaS Support Engineering

Clearbit Values

  • Care (Give a shit) Empathize with customers. Take the time to understand their frustrations, needs, and desires.
  • Craft (Master it)Own your craft. Never stop learning and improving.
  • Team (Work together)Teamwork makes the dream work. Fill gaps. There’s no such thing as “it’s not my job.”
  • Truth(Say it) Be upfront and candid. Say it like it is. Hold yourself and others accountable.
  • Initiative(Be resourceful) Don’t wait for permission. Figure it out — or figure out who can.
  • Fun(Have it) Don’t take yourself too seriously — life is short.

Clearbit is an equal opportunity employer. We value and celebrate how you identify, who you love, the color of your skin, your age (at heart and on paper), the gods you do or don’t believe in, and every other belief and characteristic that make you YOU. The more inclusive we are, the better we — and our work — will be.
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