Customer Support Manager

Listed in: Cryptocurrency Jobs.

MAIN DUTIES/RESPONSIBILITIES OF THE ROLE:

Provide Customer support to Elwood customers by investigating and troubleshooting and resolving customer issues via live chat and email
Showing ownership and accountability for offering solutions to help and benefit our customers
Manage, prioritize and respond to Tier 1, 2, 3, customers issues enquiries and escalations
Engage with customers and collaborate with third parties and partners as required to feedback on Elwood products and services
Provide feedback to product/engineering teams on Elwood product and service improvements and technical issues
Gather customer requirements and articulate appropriate technical and non-technical solutions
Proactively create and drive impactful changes across support workflows, policies and tools
Assist with Elwood customer onboarding and success of the customer relationship
Expertise in creating customer support documentation for Elwood customers

WORK EXPERIENCE/BACKGROUND:

Background in financial trading systems and software
Experiencing supporting customers with technical and product issues
Awareness and passion for blockchain and cryptocurrency
Demonstrating pro-activity and accountability
Experience in creating new client support processes

Essential

Knowledge of financial services/trading industry
Experience with different channels of support
Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization
Creating new processes and external facing documentation
SQL skills

Desirable

Crypto
CRM software

And we are assured you have personal or professional interest and experience in cryptocurrencies and blockchain technology. 

Apply here 👉 Customer Support Manager job

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