Customer Support QA

We’re looking to hire a talented Customer Support QA to join our growing Customer Support team.

Responsibilities:

Perform QA on other agent’s work to identify failed cases, procedure violations, and identify areas for improvement
Manage internal team of 10+ agents: hold 1 on 1 meetings to achieve improvement and team growth
Identify trends in customer requests and suggest improvements to processes and products
Effectively solve customer requests via email and live chat

Requirements:

Fluent in English
Several years of experience in customer support teams
Proven record of leadership
Experience in managing small teams
Ability to learn quickly
Genuine curiosity about people and business
Motivated and passionate about getting work done properly
Attentive to detail Disciplined and have a strong work ethic
Experience with workflow systems is a plus Salesforce management experience is a plus

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