Headquarters: New York
Answer many phone calls, emails, and chat messages daily, promptly, accurately, and courteously.
Track orders promptly and accurately.
Recognize and respond to cross-sell opportunities presented in order calls or email requests.
Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
Assist with order verification, damaged/lost package claims and reshipments.
Qualifications and Requirements:
Position requires a headset and a multi monitor computer set up.
Must have at least two years’ experience working in a customer service position and one year in an ecommerce position for a phone, catalog, or online retailer in an office or remote work setting.
Ability to answer customer emails and telephone calls in a professional and courteous manner.
Must have strong computer skills and strong data-entry/keyboard skills.
Ticket Tracking system, like Zendesk: 1 year (Preferred)
Ability to manage and resolve conflict quickly and professionally.
Ability to recognize and respond appropriately to cross-sell and up-sell opportunities to increase ticket value.
Must be highly organized, with excellent attention to details.
Ideal candidate would need to be able to handle heavy phone volume at home.
Willingness and ability to work in and contribute to a team environment.
High school degree, GED, or equivalent work experience.
Fluency in written and spoken English. Bi-Lingual is a plus!
Experience with computers and Microsoft Outlook, Word, and Excel.
Willing and eager to learn.
Must have a customer first mindset which is measured through customer experience feedback.
We are seriously passionate about the work we do. This is about more than just a paycheck. It’s a source of self-respect, identity and pride. This is about building something that serves others, while building with a team and business in the process.
We hold ourselves a high standards of excellence.
We are committed to creating and delivering genuine, life-changing value for our customers.
We are captivated with designing and implementing thoughtful, amazing experiences in every aspect of our business.
We are committed to our own journeys of personal growth and self-development.
Despite it all, we are deeply committed to breathing fun, exciting, and happiness into every aspect of our business, organization, product, and brand.
Remote position (must have functioning home office/space and high-speed internet)
Work hours Monday-Friday 7am-4pm (no exceptions)
Starting pay $16.00 per hour, plus Overtime (OT) at $24 per hour
A competitive salary/compensation
401K with matching
A warm, open, fun, and friendly working environment
We require an assessment test to be considered as a candidate for this position. Please complete this step in the application process. The test takes 20-30 minutes on average from start to finish.
We Work Remotely: Customer Support Jobs