Headquarters: Boston, MA
Who We Are
IT Department Leadership
Develop DockYard IT vision and strategy
Determine yearly departmental goals, quarterly OKRs and projects to achieve. Maintain an active roadmap to show progress
Establish yearly budget for IT Department, negotiate quotes, and make purchases from vendors as needed
Build and maintain an internal library of technical documentation, policies, procedures, and manuals.
Look to continually optimize processes to create a consistent, efficient and positive experience for our internal stakeholders (team members) and external stakeholders (our clients)
In collaboration with Employee Experience, look to ensure IT strategy, hardware and software, policies and procedures allow for an equitable, diverse and inclusive environment.
Execute or manage 3rd party for special projects and initiatives aligned to IT Support and Logistics and/or Data and Cyber Security needs
IT Support and Logistics
Manage and support all physical hardware including laptops, peripherals, and other DockYard-owned equipment in a remote company environment
In collaboration with department managers, maintain software and applications needed to run successful operations at DockYard and execute quality services for our clients
In collaboration with Employee Experience, facilitate onboarding of new hires and/or contractors to ensure they have access to the equipment and tools, including any necessary training, on time to be assigned to client work.
In collaboration with Client Services and Employee Experience, facilitate offboarding of any employees or contractors when moving from project to project in addition to leaving DockYard.
Purchase, ship and receive hardware both domestically and internationally
Provide hardware repairs as needed both domestically and internationally
Provide internal tech support as needed by DockYard employees
Data + Cyber Security
Develop and maintain relevancy of organizational Data and Cyber security policies, standards, best practices, preventative measures, and disaster recovery plans.
Advise on and ensure 3rd party applications and tools instituted are in compliance with our data and cyber security policies
Recommend security enhancements to senior leadership
Administer and troubleshoot security solutions
Provide regular training for new and current employees regarding data security and cybersecurity.
Conduct regular audits to ensure ongoing compliance (of our own policies and our client’s policies)
Review vendor or client-side MSAs and security requirements to ensure we can meet the expected policies, and/or negotiate with appropriate parties on policy expectations on DockYard’s behalf
3+ years of IT and/or Network administration experience.
3+ years of information security and/or cyber security experience.
Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery in iOS hardware environment.
Familiarity with Jamf and other virus/malware protection for Apple OS hardware
Proven knowledge of Data security and cybersecurity practices (e.g. NIST and/or ISO/IEC 27001:2013)
Storage capacity at home for laptops and other equipment
Ability to ship expediently for new hires on an ongoing basis
High attention to detail.
Excellent analytical skills.
High initiative and ability to work independently.
Strong ability to collaborate with cross-departmental teams.
Some travel and off hour support may be required.
Nice To Haves
Associate’s or Bachelor’s degree in Computer Science, Programming, IT or related field or equivalent experience.
Working in an agency or consulting environment.
Professional System Administrator certifications.
Experience working in a remote team.
Perks & Benefits
We are a distributed company.
Company provided Apple laptop
100% company paid Medical plan option for you and your family
100% company paid Dental, Vision, Life, and AD&D
401k with employer match
Annual stipend for books, conferences, and trainings
Generous paid time off
We Work Remotely: DevOps and Sysadmin Jobs