Rideshare Mechanic: Inspection Coordinator

Headquarters: Remote

URL: https://ridesharemechanic.com


Inspection Coordinator

OVERVIEW

The Inspection Coordinator role assures jobs are appropriately assigned in Zenbooker and provided to the Vehicle Inspector calendar, as well as providing post inspection follow up regarding payment and support. Coordinators will work with other Coordinators and Vehicle Inspectors in an online environment to provide excellent customer service. Having live interaction with rideshare drivers, those with good customer service skills, ability to multitask and can learn quickly will excel in the Inspection Coordinator role.


AREAS OF FOCUS

Customer Service

 Zenbooker Assignments

Post inspection duties

RESPONSIBILITIES Customer Service

Respond appropriately and in a timely manner to incoming conversations via text, phone and email

Communicate effectively with driver regarding any pre qualification and completion of inspection, along with any issues

Zenbooker assignments

Manually and evenly assign jobs to Vehicle Inspector and place in appropriate time slot on Google calendar

 Communicate as needed with Vehicle Inspector regarding immediate jobs or appt inquiries

Post Inspection Duties

●Send invoice to passing drivers or failure reasons to failed inspections

Update jobs with payment/failure reason

Verify inspection forms were sent with receipt

 Handwrite and manually send inspection forms as necessary

Keep [email protected] inbox organized and up to date


REQUIRED EXPERIENCE / SKILLS / ATTRIBUTES

Able to multitask with attention to detail

 Customer service experience

 Good with technology
Able to work alongside team members in an online environment

Coordinators must have their own computer and strong wifi service

DESIRED IMPACT

Successfully confirm drivers are informed and ready for their vehicle inspection

Appointments are appropriately assigned to assure a smooth experience for the driver

 Provide answers outside of the canned response, learned from conversation experience

 Customer inquiries are taken care of for a pleasant customer experience

SAMPLE WEEK IN THE LIFE

 Tuesday: Monthly team meetings

 Wednesday: Submit 15five for review by Manager bi-weekly

 Scheduled Days: Each scheduled shift, the Inspection Coordinator will log in to

Zenbooker and Google calendar. Inspection Inspection Coordinator will appropriately
assign ZB jobs and provide post inspection follow up with the driver.

TBD: 1-on-1 calls with your manager


RSM UNIVERSAL ATTRIBUTES

Self-motivated and self-accountable

 Adaptable to change

 Curious and willing to continue to learn and grow with RSM


SCHEDULE / WORK LOCATION

 Full/part time remote position

  Flexible hours and schedule

Reports to Director of Customer Operations
Compensation:
$14/hr 

To apply: https://weworkremotely.com/remote-jobs/rideshare-mechanic-inspection-coordinator

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