The Meet Group, Inc.: Trust & Safety – Customer Care Associate (Full-time, Remote for PA/NJ Residents)

Headquarters: New Hope, PA

URL: https://www.themeetgroup.com/

As a Customer Care Associate with The Meet Group, you will join an industry-leading Trust & Safety team focused on supporting members of our mobile apps — MeetMe, Skout, Tagged, GROWLr — in addition to supporting video users of industry partners that implement our Live video product (vPaaS) on their platforms.
This is a full-time, permanent, work-from-home position open to residents of Pennsylvania & New Jersey. Candidates should only apply if they have a private home-based workspace, high-speed Internet suitable for reliable remote work, and the availability to focus on assigned tasks during set work hours. Hardware (laptop, desktop display, etc.) is company-provided. Applicants must be 18 or older & authorized to work in the United States.
Work Schedules:
When applying, please indicate schedule preference in a cover letter.
1st shift – $19.50/hour ($40,560/year) 

Sunday, Monday, Tuesday, Wednesday, Thursday – 8am-5pm (or 10am-7pm)
Tuesday, Wednesday, Thursday, Friday, Saturday – 8am-5pm (or 10am-7pm)
Friday, Saturday, Sunday, Monday – 8am-7pm

2nd shift – $21.45/hour; $19.50 + 10% shift differential ($44,616/year)

Monday, Tuesday, Wednesday, Thursday, Friday – 6pm-3am
Saturday, Sunday, Monday, Tuesday, Wednesday – 6pm-3am

3rd shift – $21.45/hour; $19.50 + 10% shift differential ($44,616/year)

Sunday, Monday, Tuesday, Wednesday, Thursday – 12am-9am
Tuesday, Wednesday, Thursday, Friday, Saturday – 12am-9am

Responsibilities:

Supporting members via email & phone
Investigating & addressing Terms of Service violations
Escalating safety-related matters to law enforcement 
Reviewing user-generated content including photo uploads, text, and video
Compiling & processing cash rewards redeemed by video content creators
Analyzing purchase & virtual gift activity
Assisting with other duties / projects as assigned

Requirements:

Private home-based workspace, high-speed Internet, and availability to focus on assigned tasks during set work hours
Working regularly scheduled weekend days & holidays
Customer Service experience (in a remote / metrics-driven role preferred)
Computer / smartphone / social media savvy; working knowledge of iOS, Android, Mac/PC, MS Office, Google Workspace
Excellent written & verbal communication skills
Ability to follow documented processes & procedures, and quickly adjust when coached
High School Diploma or GED equivalent (College degree preferred)

Benefits & Perks:

Competitive salary, comprehensive health insurance, 401(k) match
Generous paid time off program
Optional overtime opportunities
Paid training
Save the commute!

To apply: https://weworkremotely.com/remote-jobs/the-meet-group-inc-trust-safety-customer-care-associate-full-time-remote-for-pa-nj

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