Canny: Customer Support Lead

Headquarters: USA

URL: https://canny.io

Role
We’re hiring a customer support lead to ensure our customers are successful at using Canny. As the main point of contact for the majority of our users, you’ll play a key role in our success 🚀

Responsibilities

Be the main point of contact for customer support via live chat (US business hours)
Become intimately familiar with Canny’s product in order to field technical/product-related questions
Create and maintain articles in our help center
Create and update support-related videos to be used in live chat, onboarding, and help center
Work with customer success to identify opportunities to drive conversion, engagement, upsells, and retention


Qualifications

You have 3+ years experience crushing it in a customer-facing role at a technology company (ideally SaaS)
You have outstanding written and spoken English skills
Empathy is second nature for you; you enjoy helping people solve their problems
You can digest and effectively communicate technical concepts across audiences of varying technical ability
You’re a team player with high level of integrity; you’re productive working remotely

Tools

Intercom (live chat conversations)
Missive (email + team collaboration)
Slack (team communication)

Compensation

Competitive base salary and equity package
Unlimited sick and vacation days (paid)
International team offsites ✈️ (paid)

Apply
If you think you’d be a great fit for this position, shoot us an email. Please include your resume and tell us why you want to work at Canny. For brownie points, add your favorite GIF.

To apply: https://weworkremotely.com/remote-jobs/canny-customer-support-lead

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We Work Remotely: Customer Support Jobs

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