Follow Up Boss: Product Support Expert (Sunday – Thursday)

Headquarters: Remote

URL: https://careers.followupboss.com

We’re looking for a Product Support Expert to join our team to cover support Sunday through Thursday.

Who Is Follow Up Boss

We’re a simple, communication and sales CRM for real estate teams (and we use our own product)
We’re a bootstrapped, profitable company started back in April of 2011
We’re a remote company with a mostly US-based team
We don’t just claim to be customer-centric – we live it: https://www.facebook.com/followupboss/reviews

Why Work Here?

We’re a young, ambitious company who only answers to our customers
Opportunity to have a big impact on our growth and your career
No red tape or pointless meetings
Competitive salary, health/dental/vision insurance, 20 days paid holiday, and other great perks (fitness, coffee, etc)!


This Role Is For You If…

You would describe yourself as a patient, empathetic, and having a good sense of humor
You’re independent, self-motivated, and can stay efficient and productive without someone looking over your shoulder all day long
Superb written and verbal skills (with a professional yet fun demeanor).
You consider yourself tech-savvy and efficient with SaaS application


Your qualifications:

Self-motivated and proactive mindset.
Remote work experience is considered an asset.
Don’t mind working a Sunday- Thursday schedule and have a quiet home office with fast internet.
Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).


Your responsibilities will include:

Answering incoming phone calls from customers to offer support
Answering support tickets to help customers and free trials (we use Zendesk)
On-boarding and setting up new accounts and winning them over from the get-go.
Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.
Advocating customers’ requests and needs across the entire company (we use Basecamp)
Educating about newly released features and functionality.
Contributing to our Help Center (help.followupboss.com)

30 Day Targets:

Learn the Follow Up Boss software & product offerings to be effective in the position
Complete all position-specific onboarding tasks, setup, and initial training
Virtually meet all Follow Up Boss employees


60 Day Targets:

Actively work in the ticket queue on a daily basis
Answer incoming calls and complete 10 training calls

90 Day Targets:

Meet or exceed KPI expectations
Contribute at least 3 documents to the Help Center
Contribute at least 1 product pitch

KPI’s:

Average Calls per Day

Average Tickets Per Day (conversations)

If this sounds like a great fit we would love to hear from you.

To apply: https://weworkremotely.com/remote-jobs/follow-up-boss-product-support-expert-sunday-thursday

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