Headquarters: Birmingham, AL
Be the primary relationship for a global portfolio of Fleetio customers with large fleets.
Organize and execute a customer-specific rollout plan, assisting with consultations, training and product configuration.
Plan and execute an effective and proactive outreach strategy that increases engagement and feature adoption.
Establish a trusted advisor relationship with customers allowing you to advise on ways to get more value from our products and services.
Develop, prepare, and nurture customers for advocacy.
Work with customers to establish their key performance indicators, track their progress and celebrate their accomplishments.
Research, craft, and host effective strategic meetings with customers (QBR, Product Roadmap Updates, etc).
Work to identify and/or develop cross-sell opportunities to help fleets streamline their operations and consolidate additional workflow into the Fleetio platform.
Internally advocate for your customer’s needs and issues.
Manage your customer’s expectations, making sure they are heard and expressing empathy, while effectively managing their account escalations.
The opportunity to focus on a disruptive product offering that is at the center of Fleetio’s market strategy.
Work with fascinating customers and prospects who are leading the global transportation industry.
Be part of an incredible team of A-players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
This position can work remotely within the United States or from our awesome HQ in downtown Birmingham, AL!
Collaborate in a transparent environment where you are provided the necessary tools, processes, and encouragement to excel every day.
You get to be heard by colleagues who are eager to apply the best practices and ideas you bring to the table and who will share theirs as well.
Thrive in an environment where you are encouraged to give your customers the proper care and attention they need to be successful.
Watch our culture videos: https://fleet.io/culture
Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
More about the Fleetio platform: https://www.fleetio.com/features
Our careers page: https://www.fleetio.com/careers
Ideally, our top candidate has spent 5+ years excelling in the fleet / automotive space. You’re a master of the jargon and have a solid understanding of the ecosystem.
Level up if you have experience in Customer Success at a SaaS company training and onboarding Enterprise customers, as well as increasing customer satisfaction, adoption, and retention.
You have experience working with CRM systems (e.g., Salesforce), online project management tools (e.g., Asana), internal communication tools (e.g., Slack), Google Sheets, Google Docs, etc.
You enjoy and are comfortable interacting with every level of customer. You have impeccable written and verbal communication skills.
You aren’t just completing tasks, you’re also thinking strategically about the big picture.
Your work is meticulous and precise when executing a task. When it comes to details, you are painstakingly accurate and consistently thorough.
Proven ability to use metrics to identify needs as well as to tell a compelling story.
Strong team player but also a self-starter who can work autonomously.
Empathy. You want to help and serve our customers to become natural Fleetio evangelists.
You are passionate about organization and can adhere to and improve organizational systems. If there’s a way to reduce redundant work, you’re on it.
The ability to collaborate and thrive in a fast-paced, dynamic, and evolving environment.
Comfortable with change, experimenting and trying new ideas.
100% coverage of employee health and dental insurance (50% family)
401(k) + match
Company stock options
Vision, STD & LTD
Dependent Care FSA and Medical FSA
Generous PTO, Company Holidays & Floating Holiday
Community service funds
Professional development funds
Health and wellness incentives
Remote working friendly since 2012
We Work Remotely: Customer Support Jobs