Headquarters: United States
Reporting to Director of Customer Success
Start Date – Immediate
Salary – £45,260 to £47,450
Be the point of contact for our Enterprise customers and proactively engage them to discover financial expansion opportunities and ensure the account’s renewal.
Organize and execute training and onboarding programs to help our customers adopt the coaching.com platform.
Maintain relationships with Enterprise customers and partners throughout their business lifecycle, identify potential churn risks, and prevent cancellation of the account.
Act as a customer advocate, collecting feedback and collaborating closely with the product team.
Work to upsell, and cross-sell, across our different business channels, including our marketplace and programs.
Help support our self-serve customers through webinars and events training while closely coordinating with our inbound support teams.
Get involved with team processes to help build out a new proactive support channel.
+1 years of experience in a Customer Success Manager, or Account Manager role in a tech organization, ideally in a tech-startup SaaS environment.
Strong organizational and presentation skills.
Understanding of the importance of business metrics like: MRR Expansion, Churn, and account health scoring.
Experience with CRM systems like Salesforce to maintain relationship tracking.
Results-driven mentality and analytical.
Comfortable working in a tech startup that maintains a fast pace, and capable of being agile. You’ll also be okay with wearing several hats while the organization matures.
Curious and innovative spirit
Adaptable in a fast paced environment
Works Smart. Works Hard. Big Heart.
Experience working in a remote environment is a big plus.
A background in HRTech or the Learning/Development space is a big plus.
This is a remote position but the candidate must be located in the UK, and authorized to work in the UK.
We Work Remotely: Customer Support Jobs