Lead UX Designer

Are you inspired by designing enterprise-grade applications that drive business impact to the tune of billions of dollars? Do you dream of being at the forefront of using design principles to disrupt decision-making for entire lines of businesses? If you answered yes to any of these then you’ve got to check out the Lead UX Designer role with First American. First American is building a cutting edge, internal consulting team to grow our business through delighting our customers. If you crave customer satisfaction, are lit up by technology, and live for transformation, this is the job for you.

As a Lead UX Designer, you will own and drive the design for multiple products and platforms that support First American. You will collaboratively work with Product and Engineering to create, refine, and explore ways in which business partners can create a world-class title and escrow technology. In a fast-paced, collaborative environment, you’ll drive UX design from early-stage concepts through final delivery and launch. You’ll work closely with product management, engineering, and executive leadership across First American. We are looking for a talented and experienced designer with exceptional problem-solving abilities, clear communication skills, and solid design instincts who can translate business needs into fantastic customer-focused solutions. Ideal candidates are self-starters who bring original ideas and fresh approaches to each project they work on. They are responsive, flexible, and thrive in collaborative work environments.

*This is a remote position.

Essentials Functions

Lead and mentor UX designers
Act as “go to” with in-depth knowledge of UI/UX and product design best practices and standards
Quickly and iteratively create user flows, journey maps, wireframes, prototypes, high fidelity mockups, and detailed UI and visual design specifications
Create user-centered designs that promote ease of use and optimize how customers interact with our products
Incorporate business requirements, the voice of the customer, user journeys, customer feedback, technical constraints, and usability findings into the design.
Develop and maintain detailed information architecture and design specifications.
Facilitate design and collaborative workshops
Perform metrics analysis post-launch to inform design/UX optimization efforts.
Be resourceful and creative to overcome obstacles and turn challenges into opportunities.

Basic Qualifications

6+ years of experience as a UX designer, interaction designer, or similar.
Fluency in best practices for information architecture and interaction design, user-centered design and design-thinking methodologies
Experience designing for complex web applications with multiple user touchpoints
A compelling portfolio of work that demonstrates high-quality design work, and breadth and depth in UX desig
Proficiency in high-fidelity mockup and prototyping tools such as Figma
Ability to work efficiently and demonstrate a bias for action in a fast-­paced, often ambiguous environment.
Experience managing projects with complex inter-dependencies, focusing on both long-range projects and immediate tasks
Relentless desire for innovation while balancing user model with implementation model.
Solid written and verbal communication skills with the ability to present a strong rationale for design decisions.

Preferred Qualifications

Bachelor’s degree in design, human-computer interaction (HCI), or equivalent professional experience
Experience in financial, B2B, enterprise-level applications
Working knowledge in design for mobile and other devices
Experience with UX writing is a- plus

First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

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