*We’re currently only looking for applicants based in Australia
Who Is Follow Up Boss
We’re a simple, communication and sales CRM for real estate teams (and we use our own product)
We’re a bootstrapped, profitable company started back in April of 2011
We’re a remote company with a mostly US-based team
We don’t just claim to be customer-centric – we live it: https://www.facebook.com/followupboss/reviews
We’re a young, ambitious company who only answers to our customers
Opportunity to have a big impact on our growth and your career
No red tape or pointless meetings
Competitive salary, health/dental/vision insurance, 20 days paid holiday, and other great perks (fitness, coffee, etc)!
This Role Is For You If…
You would describe yourself as patient, empathetic and having a good sense of humor
You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
Superb written and verbal skills (with a professional yet fun demeanor).
You consider yourself tech savvy and efficient with SaaS application
Must be located in Australia
Self motivated and proactive mindset.
Remote work experience is considered an asset.
Based in the Australia, quiet home office with fast internet.
Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).
Your responsibilities will include:
Answering incoming phone calls from customers to offer support
Answering support tickets to help customers and free trials (we use Zendesk)
On-boarding and setting up new accounts and winning them over from the get-go.
Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.
Advocating customers’ requests and needs across the entire company (we use Basecamp)
Educating about newly released features and functionality.
Contributing to our Help Center (help.followupboss.com)
We Work Remotely: Customer Support Jobs