What’s in it for you
Helping shape a fast-growing HR tech startup as an early employee
Fully remote position with bright, motivated, and friendly colleagues around the world
Competitive salary + stock options
Flexible hours and vacation
Paid parental leave
€500 hardware stipend per year
The job in a nutshell
You’ll spend time on the following:
You will design, implement, deploy and maintain operational tools and procedures that support internal teams
You will push TestGorilla to operational excellence by improving and automating complex operational flows
You will structurally solve customer issues through root cause analysis, code error diagnosis, debugging, and validating, and documenting
You will partner with the Customer Success team to reduce overall resolution times, and improve team efficiency and quality of customer outcomes
You will partner with the Product and Content development teams to build the next generation of TestGorilla tests.
You will be participating in production operations on-call rotations
Here’s what we are looking for:
You have at least 5 years of experience as a technical and/or operations support engineer OR;
You have at least 7 years of experience as a software development engineer in a product development environment.
You have demonstrated the ability to detect and diagnose complex and critical technical issues effectively and efficiently.
You have deep software and product development knowledge and strong troubleshooting skills.
You are an organized self-starter with an ability to follow through on issues under minimal supervision.
You are comfortable in an ambiguous, ever-changing startup environment.
You are able to multi-task and quickly shift contexts if needed
You are customer-obsessed.
You have strong database skills with the expertise to write and update SQL queries with ease.
You have the ability to learn and teach new technologies as required.
You have strong written and verbal communication skills. You can validate your decisions and communicate them clearly.
Bonus points if…
you have experience in a SaaS product based company
you have experience working with monitoring and log management systems
We Work Remotely: Customer Support Jobs