Headquarters: United States
Team: Customer Success
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering our customers to achieve their goals. The Customer Success Manager acts as a trusted advisor for a variety of customers who represent various industries. You will support them on their journey to successfully onboard, increase user adoption and ultimately ensure a positive renewal outcome.
Who you are
2-3 years experience in a Mid-Market/Enterprise SaaS Customer Success role
Experience with Zendesk and Salesforce are a huge plus
Based anywhere within North America (this role will be managing our customers located in North America)
Nice to haves:
Effectively prioritizes, multitasks, and engages with customers
Effective at leading and facilitating meetings ranging from admin/owners to executive level
Strong communication skills; you pride yourself on being personable, concise and compelling communicator – in writing, in conversation and in front of an audience
Empathy, diplomacy, and poise under pressure when working through customer concerns
Put team above yourself – elevating the group’s performance through proactive collaboration and knowledge-sharing
What we offer:
Compensation: a competitive compensation package plus startup equity.
Remote-first: a 100% remote-first, asynchronous environment that respects time-zone differences. From LA to Toronto to
St. Petersburg, you choose where you do your work best (you should be in UTC-8 to UTC+3)!
Tech: company provided Macbook for our employees (you get to keep it after 3 years).
Culture: small team, lean hierarchy and no politics. Ability to influence and quickly grow within the company.
Fun: We also do fun virtual events for our team and will be planning a team offsite soon!
Professional development: we want you to grow with us, so we offer a $600 yearly budget that you can spend to learn new stuff (books, conferences, subscriptions, etc.).!
Personal development: freedom to grow and experiment. Work on open-source projects and try new things and ideas!
Opportunity to work and connect with a world-class team from around the globe!
We Work Remotely: Customer Support Jobs