Headquarters: San Francisco
We are looking for 1-2 Customer Care Specialists that are interested in building a global safety net with us.
We provide 24/7 support to our members and work with a ‘follow the sun’ model. That means we don’t do night shifts or very early mornings. While we work location independently we do have a friendly and helpful global team and we’re also definitely working for someone who is a joy to work with. Below are some of the principles we live by:
Help the customer
Be clear and concise
Be kind and make the customer happy
Currently, we have two products: Travel Medical Insurance and Health Insurance (for companies and individuals).
Answer customer questions via live chat, email and phone support
Proactively look on how to improve the customer experience
Excellent English language skills (written and spoken)
The ability to work independently and to be a problem solver
Weekend availability: we are hiring for shifts Thursdays to Sundays
Nice to have: experience with insurance, customer service or health care
Your timezone: Thursday to Sunday UTC -5/-6/-7, Saturday & Sunday from -2 UTC to +2 UTC
A fantastic team to work with
We Work Remotely: Customer Support Jobs