Dean Street Society: Community + Products Manager

Headquarters: Brooklyn, NY

URL: https://deanstreetsociety.com/

OVERVIEW

Full-time employee with six weeks paid vacation
30 hours a week (with option for 40 if preferred)
Location: Remote, ideally based in North America (the company works on Eastern Time)
Serves as the point person for our students inside paid groups and programs, and moderates our private communities to remain a helpful and supportive space
Assists our CEO as the most knowledgeable person about our products, providing ongoing quality control checks, helping students, and proposing new content additions based on feedback
Leads our customer service team overseeing 1-2 seasonal employees as the manager of our email and other inboxes
Represents the company and therefore must be of high integrity and excellence

 
QUALIFICATIONS

Has performed similar roles possibly including community management and engagement, teaching, training others on systems, customer service, pastoral or counselling care
Ideally has managed a team
Strengths include:

Problem solving: Thinks creatively and sees around corners for the next dominos a decision will lead to

Gets humans: Passionate about helping people grow and able to synthesize the core elements that will serve them most depending on the topic or issue

Customer care: Strong listening skills to decode what customers are desiring, find solutions to customer issues and solve them from arising for other customers

Organized: Able to create and implement processes for consistent service across the brand

Detail oriented: Catches typos, missing steps, and slows down to ensure high quality

Gets marketing: Able to understand our ideal customers, how to communicate the value of our offerings, and synthesize feedback to improve our products

Compassionate: Deeply caring and able to express so in the written word with our community

 
A MONTH IN THE LIFE

Review and catalogue details of our products to own the customer experience, swiftly and accurately help students, and improve the impact of our teaching
Brainstorm and research ideas to improve the customer experience with new offerings or elements, discuss with the team, then co-create or lead implementation
Daily oversee our email and other inboxes managing 1-2 seasonal customer service team members and replying to customer queries in a timely manner
Daily oversee our private paid communities providing support and writing emails/posts as reminders, updates, and engagement
Gather, organize and utilize testimonials, feedback, surveys and commentary both positive and constructive criticism from our audience
Understand all details of our current launches and promotions to be able to help customers swiftly and accurately
Identify, track and interpret online community metrics such as engagement, attendance, volume
Build relationships with both current and potential customers
Have fun, do great work, make the world a little bit better, and come to love our incredible community!

 
To apply, please proceed to fill out our online application

To apply: https://weworkremotely.com/remote-jobs/dean-street-society-community-products-manager

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