Chameleon: Technical Champion

Headquarters: Fully Remote

URL: https://www.trychameleon.com

We are looking to add another Technical Champion  to our Customer Success team. To provide best practices, uncover issues, and generate solutions to help customers create what they want and drive measurable success.

This role is foundational to the success of Chameleon; in creating fans, increasing product usage, building organic growth, and developing long-term relationships with customers.


What you will do specifically

Drive new customer onboarding, which includes: leading kick-off calls, sharing best practices, joining implementation check-ins, co-building sessions, etc.
Run regular customer expert sessions with our top customers to jointly identify how they can better leverage Chameleon to drive value, and collecting their feedback for the product
Contribute to a customer-centric culture by championing customer needs and influencing product priorities within our team
Engage customers experiencing difficulty in a friendly and comforting manner
Help develop training materials (e.g. help guides, Loom videos, etc.) for our customers
Be the customer’s strategic partner throughout the whole customer journey, driving product adoption and identifying risks or opportunities


Skills and experience that will aid success in this role

2+ years working as a Technical Customer Success Manager or similar role
1+ years working at a SaaS startup (<50 employees)
Basic understanding of HTML, CSS, JS; web technologies (e.g. iframes, shadow DOMs, SPAs, etc.); APIs; and browser console debugging tools
Eye for design and knowledge/interest on how software UX can be improved
Empathy with customers goals, frustrations, and circumstances; desire to help others


Other requirements

You have a fully functioning workstation and a quiet place to work (and take calls) with a high-speed internet connection
You are in an PST +/-1 timezone (i.e. based in 🇨🇦 🇺🇸 🇲🇽 etc.)
This is your full-time job
Fluency (written and verbal) in English


Learn more about what it is like to work with us at Chameleon 🤗!

To apply: https://weworkremotely.com/remote-jobs/chameleon-technical-champion-2

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