Karat Financial: Customer Support Specialist

Headquarters: Los Angeles

URL: https://trykarat.com

We’re building a new category, which requires us to evangelize broadly. But to grow at strong clip, we need laser-focus on high-performance acquisition channels. That’s where you come in.


About the Role
We are looking for a Customer Support Specialist to act as the face of Karat and assist our cardholders with any and all of their needs. You are perfect for this role if you are passionate about the customer experience and take pride in your ability to effectively and efficiently reply to and resolve customer inquiries. To be successful in this role you should be an excellent communicator with a knack for earning trust.


Responsibilities

Respond and resolve inquiries accurately and in a timely manner
Activate cardholder cards
Investigate and manage declined transactions and customer notifications
Effectively escalate issues and communicate proper timelines
Ensure accounts are updated with proper notes


Requirements

2 years of customer support experience or similar client-facing experience
Experience using a ticketing system (Zendesk, Salesforce, etc)
Ability to work independently
Available on weekends and/or evenings (we are hiring for several shifts)
Excellent communication and problem-solving skills

This is a contract position working weekends and/or evenings with the ability to grow into a full-time position.

To apply: https://weworkremotely.com/remote-jobs/karat-financial-customer-support-specialist

Read More
We Work Remotely: Customer Support Jobs

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