Headquarters: Atlanta, GA
We are not looking for order-takers or script-readers – we’re searching for those who can engage with our customers via phone, email, or chat, the ability to think critically on-their-feet in the moment, and a passion for genuinely helping others.
Engage with customers through live chat, phone calls, and e-mail to look for opportunities to help our customers.
Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
Prior experience in a customer facing role, whether that be customer service or retail.
Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment
Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
Ability to adapt to change with the business needs of the company
Flexibility to shift schedule and work overtime as needed by the business unit
Must bring proven ability to maintain confidentiality and secure sensitive information
High school diploma or equivalent
Must be able to pass a background check
You must provide your own computer for work use.
Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
Work area acceptable for webcam use.
Have a reliable wired, high-speed internet and broadband connection.
We Work Remotely: Customer Support Jobs