Bank Mystery Shopper – UK 2022 – Upwork

Several types of mystery shopping missions to be carried out at several 14 Countries 117 banks (online and from home almost exclusively).
You will be assigned 4 to 6 banks to tests, for each bank you will have to do the following missions:

“Customer journeys” mission:
Realization of 2 customer journeys (account opening + planning of an appointment)
Testing of digital channels (based on standard questions provided by D-Rating)
An estimated workload of about 5 hours (spread over 2 to 4 weeks).

“Tests” mission: 130 euros per bank
Identification of digital features (web and app)
Evaluation of the possibility of purchasing some products on the web and app
Most of the work to be done by videoconference with a D-Rating analysis.
An estimated workload of about 5 hours (spread over 2 to 4 weeks).

For each of these assignments, you will need to complete detailed forms to accurately describe the customer experience, and provide video captures.

Testers must reside in the United Kingdom, and be present at home approximately daily during the week for the duration of the mission(s)
British nationality
Already have a bank account in a British bank
Ideally self-employed

Required skills:
Good level of English
At ease with computer tools (computer, smartphone, office suites)
Pay attention to detail, rigorous.

Required tools:
Powerful computer with stable broadband internet connection, allowing video conferencing in good conditions (with Bluestacks Android emulator to be installed at the beginning of the mission)
Recent smartphone (2 years old max, operating system up to date)

D-rating will reimburse any expenses incurred (bank subscription, cancellation fees) upon presentation of proofs (bank invoices). Any welcome bonuses distributed by the tested banks will be kept by the freelancer.

Budget: $764

Posted On: June 23, 2022 17:20 UTC
Category: Market Research
Skills:English, Researcher, Data Entry, Marketing Research, Accounting

Country: France

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