Client Success Manager

As a Client Success Manager, you will support client implementation, go-live activities and ongoing client management, enhancement and performance management. In collaboration with Curation Health Clinical, Operations and Engineering Teams, you will play an essential role in performance improvement, conceiving the approach for implementation, and managing deployment of Curation Health platform to multiple clients.

Duties and Responsibilities

Plan and execute client deliverables, nurturing long term relationships with new and existing clients while building trust and credibility
Demonstrate subject matter expertise on Risk Adjustment and Quality programs to help guide business and operational strategies
Responsible for successful client implementation and go-live activities for new partnerships based on established work plans
Create and maintain comprehensive project documentation and ensure internal teams utilize best practice documentations; share lessons learned across clients as feasible
Review account performance and KPIs with clients and proactively address performance needs by identifying operational issues, and suggest mitigation strategies
Lead and manage provider and client staff training and education, in collaboration with the Curation Health clinical lead
Gather client requirements for platform enhancement ideas and balance needs of the client and operational need to ensure efficiency and effectiveness
Manage deadlines through activation of internal and external delivery and technical teams
Provide regular status updates to leadership team with risk categorization and mitigation plans
Manage relationships with live customers to ensure ongoing satisfaction
Manage pre-implementation and go-live activities for assigned clients
Responsible for keeping PHI and systems private and secure.
Serving as Application Owners, as appropriate (See Application Owner section)
Formally managing equipment on the network, including equipment in user areas
Completing other special duties as assigned

Qualifications

Bachelor’s degree in related field or equivalent experience; Advanced Degrees are preferred
5-7 years of experience in consulting, healthcare delivery, project management, or government
Knowledge and demonstrated understanding of Risk Adjustment models, coding and data validation requirements.
Healthcare experience required, preferably with a provider or payer organization
Epic systems experience preferred; other Electronic Medical Record (EMR) also helpful
Demonstrated leadership capabilities and high performance in previous positions
Ability to work autonomously but seek assistance when needed
Strong communication skills across a broad spectrum of stakeholders, internal and external to the company
Strong problem-solving skills with the demonstrated ability to identify research and make decisions based on the day-to-day and vendor problems
Experience with Quality programs and/or HEDIS requirements preferred
Travel up to 15%

Ideal Qualities

Thrive in fast paced, remote environment, turning chaos into order, while having fun!
Ability to organize and prioritize tasks naturally – for self and others
Exhibits a high dynamic range, envisioning the big picture and yet comfortable to deep dive into the details
Embody a customer centric mindset and apply this vision in everything you produce
Demonstrate confidence and humility when working with others
Strong collaborative working style, with an ability to bridge gaps, communicate context and drive decision making

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