Flight CX: Customer Experience Representative (LATAM)

Headquarters: California

URL: https://flightcx.com/

Flight is an outsourcing company that builds remote-first customer experience teams for growing startups who put people first. Through a mix of team staffing and consultation, we partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them run outstanding customer experience programs.

We’re on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike.

We’re looking for customer experience representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our clients and their customers. Prior experience in online customer support is helpful, but what’s most important is a strong desire to help others and a drive for continuous learning.

What you’ll do

Handle customer inquiries via live chat, email, and/or phone to answer their questions and provide solutions
Provide accurate information to customers by using a variety of digital tools
Represent Flight to our clients in a professional and friendly manner
Share suggestions for customer experience improvements with your team and client
Work to meet and exceed productivity and quality goals

What we look for

Prior customer support experience
Excellent verbal and written communications skills in English (additional languages are a plus!)
A high level of empathy and emotional intelligence
Ability to be independent and work with minimal supervision, while also being a collaborative team player
Top-notch problem solving skills
A growth-learning mindset and the disposition to learn

What we offer

A flexible, remote work environment
Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
Learning and development programs so you can keep growing your skills and career
Early stage startup with lots of opportunity for ownership and impact
Paid time off

To apply: https://weworkremotely.com/remote-jobs/flight-cx-customer-experience-representative-latam

Read More
We Work Remotely: Customer Support Jobs

Scroll to Top