Staff User Researcher

We’re adding a Staff User Researcher to our team who will help us better understand our customers and how to bring their needs to existing and new product initiatives for Webflow. This role will help us learn about our current and potential customers, and who we can serve by identifying continued and new opportunities in our product roadmap.

Location: San Francisco HQ or US remote
Full-time

As a Staff User Researcher, you’ll …

Help define and shape the research function at Webflow as we make it a core pillar of the product design team
Plan and execute inclusive, strategic, and valuable user research: design research studies and tests, recruit participants, facilitate interviews, and analyze results
Synthesize findings and use compelling narratives to communicate digestible and actionable insights and recommendations to a variety of partners in ways that build trust, informs, and drives consensus around key decisions
Influence and support the formation of technical product roadmaps and tactical solution designs that are highly usable and useful to a diverse and global audience
Evolve and elevate Engineering, Product, and Design’s (EPD) user research capabilities by equipping non-researchers with toolkits, training, and processes to set them up for success in their own research
Mentor and coach other researchers and product designers

That said, these responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you — and shape your role accordingly. And this isn’t just a philosophical bent: we actually give you 4 hours a week (10% of the work week) to pursue passion projects outside of your role responsibilities.

About you

You’ll thrive as a Staff User Researcher if you have:

8+ years conducting user research, and/or design research in industry or academia
Proven track record of leading research and collaborating with other teams to discover insights, identify unmet needs, craft better products, and significantly impact company strategy
Passion for understanding what drives user behavior
Experience with lean research integrated with product teams in an agile process
Exceptional ability at empathically listening, perceiving users’ needs, and delivering an unbiased view of users
Exceptional ability to understand and breakdown complex systems and large amounts of research data, generate user insights, and turn those insights into action items for product teams
Extensive experience in qualitative research methods—such as user interviews, field studies, diary studies, rapid iterative testing and evaluation, participatory design, usability studies, and desirability studies
Experience with inclusive participant recruitment processes
Experience advocating for, implementing, and interpreting analytics
Experience in quantitative research methodologies—such as surveys and card sorting
Knowledge of accessibility, principles of effective design, and the Jobs to be Done framework
Effective written and verbal communication skills
Facilitation experience to drive consensus and buy-in, especially with cross-functional partners and stakeholders
Implemented and improved research tools and processes
Mentored and coached other researchers and product designers
MA/MS in Human-Computer Interaction, Human Factors, Psychology, Anthropology, Design or related field. PhD preferred.

If you don’t meet 100% of the above qualifications, we encourage you to still apply. Studies show that meeting just 50% of a role’s requirements puts you in consideration.

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